Custom Acrylic Blocks

Notify us within 14 calendar days of delivery with four photos: the carton exterior, the packing layer with goods in place, the defective block against a ruler, and a wide shot showing how many pieces are affected. With that evidence the claim opens automatically — replacement is the default on production-side defects, and we confirm the pathway (replacement or refund) in writing within 48 hours. For transit damage, photograph the carton before unpacking further; with carton evidence inside the window, the carrier claim is ours to handle, not yours. The full defect taxonomy, thresholds, and timelines are published in our acrylic block defect classification & RMA guide.

Yes — split shipment is a standard request on bulk block orders. Once the first batch clears production, QC, and packing, the urgent portion ships by air while the balance follows by sea. We quote the air leg by weight, carton count, carrier, and destination, and we show the combined-vs-split cost comparison before you approve it — air freight costs substantially more per kilo, so you should see the real price of the speed. Tell us your in-hand date at quote stage and we'll tell you how many units can realistically make it by air.

They decide who handles the shipment after it leaves our factory. FOB Shenzhen (our default) means you arrange freight from our port. CIF means we book ocean freight and insurance to your port — you still handle customs clearance, import duties, and delivery from the port. DDP means we deliver to your door with duties, taxes, and brokerage included: one landed cost, no surprise invoices at customs. DDP usually quotes higher than CIF, but buyers without their own customs broker often come out ahead on certainty — first-time importers and buyers who want a predictable landed cost typically choose DDP; buyers with established freight programs keep FOB or CIF.

Yes. We supply the technical data sheet (TDS) for the acrylic grade we quote, so you can verify light transmission, impact resistance, and thermal properties before you commit. Our standard for display and branding blocks is cast optical-grade PMMA — not extruded or recycled sheet — which is why it holds optical clarity with no internal haze. If your project has specific requirements (UV-filtering, food-adjacent, flame rating), tell us and we'll confirm what the material spec supports before quoting; we mark any claim that needs material-lab confirmation rather than overstating it.

We anneal blocks after machining and printing to relieve internal stress — the main cause of crazing and cracks that appear weeks after production. For cleaning, use a soft microfiber cloth with mild soap and water, or an acrylic-safe cleaner. Avoid ammonia-based glass cleaners (Windex), solvents, and alcohol wipes — these attack PMMA and can trigger fine surface cracks, especially near printed or engraved areas. If your blocks will be cleaned frequently in a specific environment, tell us and we'll confirm the right finish and any coating before production.

Yes. We keep your approved specs, artwork files, and tooling on record, so a same-spec reorder can skip the sample step and go straight to production once you confirm the PO — that shortens lead time on repeat orders. If anything changes (quantity, color, packaging, or shipping method), we'll flag what shifts in price or freight and, for artwork or dimension changes, may recommend a fresh proof or sample so the re-run matches your expectation exactly.