Everything You Need to Know Before Ordering

Our minimum order quantity is 50 pieces per design. This applies to both new and repeat orders. There's no maximum — we handle orders from 50 pieces to 50,000+ with the same quality standards. The 50-piece MOQ makes it easy to test a new product before scaling up. Browse our product categories to see what we can build for you.

Samples ship in 3–5 days. Bulk production takes 15–20 days after you approve the sample. These timelines cover standard products — complex multi-part assemblies or orders above 5,000 pieces may need additional time, which we confirm upfront in your quote. Every order includes 100% inspection before shipping. See our manufacturing process for a step-by-step breakdown.

Yes. We ship to 25+ countries. The USA is our largest market (roughly 60% of volume), followed by Europe (~25%), with the remainder spread across Australia, the Middle East, and Southeast Asia. Default shipping term is FOB Shenzhen. We also offer Ex-Works, CIF, and DDP (door-to-door delivery) depending on your preference. Full shipping documentation is included with every order.

We accept T/T (bank transfer), PayPal, and Western Union. Standard terms are 30% deposit before production and 70% balance before shipment. For established clients with a track record, we offer flexible payment arrangements. All transactions are documented with formal invoices and payment receipts.

We offer sea freight, air freight, and express courier (DHL, FedEx, UPS). Sea freight is most cost-effective for large orders, with typical transit of 20–30 days to the US. Air freight takes 5–7 days. Express courier delivers in 3–5 days. If you have your own freight forwarder, we can ship directly to them.

Yes. We routinely split shipments — air freight for the urgent portion (5–7 days) and sea freight for the balance (20–30 days) — when buyers need product on shelves before the full order finishes production. Partial shipment doesn't require a separate PO; specify the split at order confirmation. Freight cost is itemized in the quote so you can compare the air/sea trade-off against your launch timeline.

Sample fees are typically $30–$100 depending on complexity, and the full fee is credited back to your first bulk-order invoice — so for serious projects, samples cost you nothing. Sample shipping is buyer-paid via FedEx, DHL, or your own courier account. Repeat clients get free samples on new designs.

As many as needed to land the right design. Most projects close on the first or second sample. Minor adjustments — color tweak, logo placement, thickness change with similar specs — are usually free. Significant geometry or material changes may require a fresh sample at additional cost. We confirm revision scope before starting any new sample so there are no surprises on the invoice.

Yes. We work from sketches, reference photos, hand-drawn dimensions, and reverse-engineering a competing product if you ship us one unit. Our engineering team produces a production drawing — and for complex parts a 3D rendering — for your approval before any acrylic is cut. Send what you have; we convert it to manufacturing-ready files as part of the quoting process.

Yes — especially for buyers on a launch deadline. We send high-resolution photos and short videos of the finished sample on the QC bench within 24 hours of completion. Many buyers approve from photo/video and skip the 3–5 day international shipment wait. Physical sample remains available if you need a tactile check before bulk production.

Within 24 hours for standard inquiries with full specs (drawings or photos, target quantity, finish, branding). Within 48 hours for complex multi-part assemblies or orders requiring engineering review. We don't quote a flat per-piece price without seeing the design — too many variables drive cost (size, material grade, finish, branding method, packaging). Send what you have through our contact form and we return a line-item quote.

Yes. Many clients combine multiple product types — for example, display stands, cases, and trays — in a single order. Each product still requires a 50-piece minimum per design. Combining products into one shipment saves on freight costs since everything ships from our Shenzhen factory together.

We stock 50+ standard acrylic colors and can match any Pantone color for both sheet material and printed graphics. Standard options include clear, black, white, frosted, and mirrored acrylic. For custom Pantone-matched colors, we source tinted sheets or apply color through UV printing or silk-screen. Provide your Pantone code with your inquiry and we'll produce an exact-match sample for approval.

Yes. We integrate LED strip lights, backlit panels, and edge-lit systems into acrylic display stands and cases. LED components are wired and assembled at our factory — your product ships ready to plug in. We've built LED-integrated displays for retail counters, cosmetics showcases, and trade show booths.

Yes — from OPP bags for simple items to full-color printed boxes with foam inserts. For products like acrylic keychains and card display cases, we can build retail-ready packaging that matches your brand guidelines. Packaging specs are confirmed during the sample stage so bulk production uses the exact same materials and layout.

Vector files (AI, EPS, PDF, SVG) are ideal — they scale cleanly to any print size without losing quality. We accept raster formats (JPEG, PNG, TIFF) as reference but convert to vector before production-quality printing. If you only have a JPEG of your logo, vector conversion is part of our standard quote process at no extra charge for typical logos. Send whatever you have and we handle the file prep.

We use cast acrylic (PMMA) — also known as plexiglass or Perspex — in all standard types: clear, colored, frosted, mirrored, glitter, anti-static, and UV-filtering. Thickness ranges from 1mm to 50mm. All materials are sourced from certified suppliers and meet SGS and ROHS standards. See our manufacturing process for how each material type is handled in production.

Cast acrylic is poured into molds — it's harder, more optically clear, and better for laser cutting and engraving. Extruded acrylic is pushed through rollers — it's more uniform in thickness and cheaper, but less suitable for precision cutting. Wetop uses only cast acrylic because it produces cleaner cuts, better polish clarity, and stronger solvent bonds.

Yes — for direct food contact (bakery risers, serving trays, pastry cases, food-service merchandising), we use FDA-compliant food-grade PMMA and ship material certification with the order. Just flag 'food-grade' on your RFQ. Our standard acrylic, used for display stands, retail cases, and signage, is optimized for clarity and structure rather than food contact, so we route food-contact orders through a separate material line.

Photograph the outer carton, the inner packaging, and the affected pieces, then email the photos within 7 days of receipt. We replace defective units at no charge or refund the affected portion of the order. Our internal defect rate runs ≤ 0.5% — most reported damage is transit-related, in which case carrier freight insurance also covers it. We keep production records for every order so replacements ship from the same material batch.

Yes — Material Test Reports (MTRs), SGS and ROHS certificates, and the 100% inspection log ship with every order on request. For food-grade applications we include FDA-compliant material certification from the supplier. Just list the documents you need at RFQ stage and they're prepared alongside the order at no extra charge.

Yes, factory visits are welcome. Our 5,000 m² manufacturing facility is in Pingshan District, Shenzhen, Guangdong, China. We host buyers regularly — you can tour our production lines, meet the team, and inspect our quality control processes firsthand. Email inquiry@wetopacrylic.com to schedule a visit.

Yes. Our 50-piece MOQ is designed to be startup-friendly — no large upfront commitment required. Many of our long-term clients started with a single test order of 50–100 pieces and scaled from there. You get the same manufacturing standards, the same 100% inspection process, and the same dedicated project management regardless of order size.

Yes. We archive all production drawings, sample records, and material specs for every order. Reorders don't require re-sampling — we produce directly from the original approved files. If you need to adjust dimensions, colors, or logos, we modify the existing drawings and confirm changes before production. Most reorders ship 20–30% faster than first orders.