Custom Acrylic FAQ
Everything You Need to Know Before Ordering
Wetop Acrylic is a custom acrylic products manufacturer in Shenzhen, China, with 18+ years of experience serving B2B clients in 25+ countries. Below are the most common questions from buyers — covering MOQ, lead times, materials, and how we work. Each product page also has its own FAQ section.
Ordering & Shipping
What is the minimum order quantity (MOQ)?
Our minimum order quantity is 50 pieces per design. This applies to both new and repeat orders. There's no maximum — we handle orders from 50 pieces to 50,000+ with the same quality standards. The 50-piece MOQ makes it easy to test a new product before scaling up. Browse our product categories to see what we can build for you.
How long does production take?
Samples ship in 3–5 days. Bulk production takes 15–20 days after you approve the sample. These timelines cover standard products — complex multi-part assemblies or orders above 5,000 pieces may need additional time, which we confirm upfront in your quote. Every order includes 100% inspection before shipping. See our manufacturing process for a step-by-step breakdown.
Do you ship internationally?
Yes. We ship to 25+ countries. The USA is our largest market (roughly 60% of volume), followed by Europe (~25%), with the remainder spread across Australia, the Middle East, and Southeast Asia. Default shipping term is FOB Shenzhen. We also offer Ex-Works, CIF, and DDP (door-to-door delivery) depending on your preference. Full shipping documentation is included with every order.
What payment methods do you accept?
We accept T/T (bank transfer), PayPal, and Western Union. Standard terms are 30% deposit before production and 70% balance before shipment. For established clients with a track record, we offer flexible payment arrangements. All transactions are documented with formal invoices and payment receipts.
What shipping options are available?
We offer sea freight, air freight, and express courier (DHL, FedEx, UPS). Sea freight is most cost-effective for large orders, with typical transit of 20–30 days to the US. Air freight takes 5–7 days. Express courier delivers in 3–5 days. If you have your own freight forwarder, we can ship directly to them.
Customization & Design
Can I order different product types in one order?
Yes. Many clients combine multiple product types — for example, display stands, cases, and trays — in a single order. Each product still requires a 50-piece minimum per design. Combining products into one shipment saves on freight costs since everything ships from our Shenzhen factory together.
What Pantone colors are available for custom acrylic?
We stock 50+ standard acrylic colors and can match any Pantone color for both sheet material and printed graphics. Standard options include clear, black, white, frosted, and mirrored acrylic. For custom Pantone-matched colors, we source tinted sheets or apply color through UV printing or silk-screen. Provide your Pantone code with your inquiry and we'll produce an exact-match sample for approval.
Can you add LED lighting to acrylic displays?
Yes. We integrate LED strip lights, backlit panels, and edge-lit systems into acrylic display stands and cases. LED components are wired and assembled at our factory — your product ships ready to plug in. We've built LED-integrated displays for retail counters, cosmetics showcases, and trade show booths.
Do you offer custom retail packaging?
Yes — from OPP bags for simple items to full-color printed boxes with foam inserts. For products like acrylic keychains and card display cases, we can build retail-ready packaging that matches your brand guidelines. Packaging specs are confirmed during the sample stage so bulk production uses the exact same materials and layout.
Materials & Finishes
What types of acrylic material does Wetop use?
We use cast acrylic (PMMA) — also known as plexiglass or Perspex — in all standard types: clear, colored, frosted, mirrored, glitter, anti-static, and UV-filtering. Thickness ranges from 1mm to 50mm. All materials are sourced from certified suppliers and meet SGS and ROHS standards. See our manufacturing process for how each material type is handled in production.
What is the difference between cast and extruded acrylic?
Cast acrylic is poured into molds — it's harder, more optically clear, and better for laser cutting and engraving. Extruded acrylic is pushed through rollers — it's more uniform in thickness and cheaper, but less suitable for precision cutting. Wetop uses only cast acrylic because it produces cleaner cuts, better polish clarity, and stronger solvent bonds.
Is your acrylic food-safe?
Yes — we offer food-grade acrylic that meets FDA and EU food contact standards. This is commonly used for bakery display risers, serving trays, and food-service counters. If your product will have direct food contact, mention it in your inquiry and we'll specify food-safe material from the start.
Working with Wetop
Can I visit the Wetop factory?
Yes, factory visits are welcome. Our 5,000 m² manufacturing facility is in Pingshan District, Shenzhen, Guangdong, China. We host buyers regularly — you can tour our production lines, meet the team, and inspect our quality control processes firsthand. Email inquiry@wetopacrylic.com to schedule a visit.
Do you work with startups and small businesses?
Yes. Our 50-piece MOQ is designed to be startup-friendly — no large upfront commitment required. Many of our long-term clients started with a single test order of 50–100 pieces and scaled from there. You get the same manufacturing standards, the same 100% inspection process, and the same dedicated project management regardless of order size.
Can I reorder a previous product?
Yes. We archive all production drawings, sample records, and material specs for every order. Reorders don't require re-sampling — we produce directly from the original approved files. If you need to adjust dimensions, colors, or logos, we modify the existing drawings and confirm changes before production. Most reorders ship 20–30% faster than first orders.
Still Have Questions?
Send us a message with your question, sketch, or project details. We respond within 24 hours — no commitment, no pressure.