Everything You Need to Know Before Ordering

Our standard production minimum is 100 pieces per design, for both new and repeat orders. It applies per design, not per purchase order — three designs normally mean 100 pieces of each. Different product types can still combine into one shipment to save freight. Paid samples are separate from the production MOQ, and the high-value acrylic furniture line has its own clearly stated 10-piece minimum. How multi-design programs share production runs is covered on our customization page.

Quotes come back within 24 hours when the inquiry includes specs (drawings or reference photos, target quantity, finish, branding), and within 48 hours for complex multi-part assemblies. Every quote is itemized line by line: unit price at each quantity tier you request, printing and branding, packaging level, sample fee, and freight under your chosen term (FOB, CIF, or DDP) — nothing bundled into a single mystery number. Send what you have through the contact form.

As an indicative FOB Shenzhen guide: small items — blocks, boxes, trays, frames, sign holders — typically land at $3–20 per unit at volume; mid-complexity display stands run $10–40; large floor-standing or LED-integrated units $40–150+; fully custom mahjong sets $47–58 per set. The exact number moves with size, material, finishing, branding method, packaging, and quantity, which is why we quote per spec rather than from a flat price list. Each product hub page carries an indicative pricing section for its category.

Yes — name the tiers you're weighing (say 100 / 250 / 500) and the quote prices each one, so you can see exactly where unit cost steps down. Unit price falls with quantity because setup labor amortizes over more pieces; there are no tooling fees on cut-sheet fabrication. Reorder pricing typically holds unless raw material costs move, and we confirm the number before every repeat run.

Fully custom mahjong tiles — your artwork, engraving, and colorways — start at 100 sets per design with standard packaging and stock accessories; custom packaging and accessory customization start at 250 sets. Typical FOB Shenzhen reference pricing for fully custom sets is $56 at 100, $50 at 200, $49 at 250, and $47 at 500 — the exact quote depends on the tile, artwork, colorway, accessories, and packaging spec. The full walkthrough is in our mahjong ordering guide.

Yes. Our 100-piece production MOQ is designed for commercial test launches without forcing a large inventory commitment. Start with a paid sample to approve the product, then move into a 100-piece first production run. You get the same manufacturing standards, the same 100% inspection process, and the same dedicated project management regardless of order size.

Yes. Samples are paid separately from production orders, and sample fees are not credited to a later bulk-order invoice. The fee covers the material, machine setup, printing or engraving setup, finishing, and inspection required to build one production-grade piece. Standard samples typically cost $30–$100; complex multi-part or full-kit samples run around $250. Engraved tile samples (mahjong) follow their own pricing structure, detailed in the mahjong ordering guide.

Standard samples ship in 3–5 days from drawing approval; engraved tile samples (mahjong) run 5–7 days. Add roughly 14 days up front if the design needs a custom Pantone-matched material batch. Sample shipping is buyer-paid via DHL, FedEx, or your own courier account, with express transit adding 3–5 days internationally.

As many as needed to land the right design. Most projects close on the first or second sample. Minor adjustments — color tweak, logo placement, thickness change with similar specs — are usually free. Significant geometry or material changes may require a fresh sample at additional cost. We confirm revision scope before starting any new sample so there are no surprises on the invoice.

Yes — especially for buyers on a launch deadline. We send high-resolution photos and short videos of the finished sample on the QC bench within 24 hours of completion. Many buyers approve from photo/video and skip the 3–5 day international shipment wait. Physical sample remains available if you need a tactile check before bulk production.

Yes. We archive production drawings, approved sample records, and material specs for every order, so reorders go straight to production from the original files — no re-sampling. Dimension, color, or logo changes are made on the existing drawings and confirmed before the run. Most reorders ship 20–30% faster than first orders.

Bulk production takes 15–20 days after you approve the sample. Three things extend it: orders above 5,000 pieces, complex multi-part assemblies, and custom Pantone-matched material batches (roughly 2 extra weeks up front). Any extension is stated in the quote before you commit, not discovered after deposit. See our manufacturing process for what happens in each of those days.

Standard working tolerance is ±0.2 mm, with ±0.1 mm achievable on fit-critical 2D profiles cut by laser or CNC. Mark fit-critical dimensions on your drawing and we hold the tighter number on those features. If a part must slip-fit or nest with another component, ship us one unit of the mating product and we tune clearances at the sample stage.

We use cast acrylic (PMMA) — also known as plexiglass or Perspex — in all standard types: clear, colored, frosted, mirrored, glitter, anti-static, and UV-filtering. Thickness ranges from 1mm to 50mm. All materials are sourced from certified suppliers and meet SGS and ROHS standards. See our manufacturing process for how each material type is handled in production.

Cast acrylic is poured into molds — it's harder, more optically clear, and better for laser cutting and engraving. Extruded acrylic is pushed through rollers — it's more uniform in thickness and costs less, but is less suitable for precision cutting. Wetop uses only cast acrylic because it produces cleaner cuts, better polish clarity, and stronger solvent bonds.

Yes — for direct food contact (bakery risers, serving trays, pastry cases, food-service merchandising), we use FDA-compliant food-grade PMMA and ship material certification with the order. Just flag 'food-grade' on your RFQ. Our standard acrylic, used for display stands, retail cases, and signage, is optimized for clarity and structure rather than food contact, so we route food-contact orders through a separate material line.

Every order gets 100% piece-by-piece inspection in our ISO 9001-certified factory — every unit, not a sampling plan. Third-party inspection is welcome: book any agency you trust and we schedule the visit once the order is finished and packed, before your balance payment, so the report informs a real decision. How to structure that visit is covered in our pre-shipment inspection guide.

Yes — Material Test Reports (MTRs), SGS and ROHS certificates, and the 100% inspection log ship with every order on request. For food-grade applications we include FDA-compliant material certification from the supplier. Just list the documents you need at RFQ stage and they're prepared alongside the order at no extra charge.

Photograph the outer carton, the inner packaging, and the affected pieces, then email the photos within 7 days of receipt. We replace defective units at no charge or refund the affected portion of the order. Our internal defect rate runs ≤ 0.5% — most reported damage is transit-related, in which case carrier freight insurance also covers it. We keep production records for every order so replacements ship from the same material batch.

That depends on where the order sits on the floor. Before cutting starts, a hold or a change is usually straightforward — we pause the schedule, confirm the new instruction in writing, and restart when you say go. Once cutting has started, changed parts re-run from the affected stage, so we quote the cost and time impact first, and we can split the run: produce the unchanged urgent quantity now and hold the balance for revised files. The same logic covers paid samples — swaps are usually possible until the sample ships, with any cost difference settled on the same invoice.

Yes — factory visits and buyer audits are welcome. Our 5,000 m² manufacturing facility is in Pingshan District, Shenzhen, Guangdong, China; you can walk the production lines, meet the team, and review the quality control process in person. Email inquiry@wetopacrylic.com to schedule, and we'll confirm a date within 24 hours.

FOB Shenzhen, our default term, means we cover everything until the goods are loaded at the port of Shenzhen — from there, freight, insurance, import duties, and final delivery are yours. DDP is the opposite: we handle door-to-door including duties, so the quoted number is your landed cost. CIF sits between the two — freight to your destination port included, customs and delivery yours. The full cost comparison, with worked examples, is in our FOB vs DDP guide.

We ship to 25+ countries by sea freight (20–30 days to the US, most cost-effective at volume), air freight (5–7 days), or express courier — DHL, FedEx, UPS (3–5 days). Freight is itemized in your quote so you can weigh each method against your deadline. If you have your own freight forwarder, we ship directly to them.

Deadline and shipment size decide it. Air lands in 5–7 days but typically costs several times the sea rate, so it fits small or genuinely urgent shipments; sea takes 20–30 days to the US and wins on cost for pallet volume that can wait. Ask for both in your quote — we price them side by side so you can see exactly what the deadline costs. Ordering near Chinese New Year? Book early: the factory pause and pre-holiday freight crunch hit both modes.

Yes. We routinely split shipments — air freight for the urgent portion (5–7 days) and sea freight for the balance (20–30 days) — when buyers need product on shelves before the full order finishes production. Partial shipment doesn't require a separate PO; specify the split at order confirmation, and freight for each leg is itemized in the quote. How the costs and responsibilities split across each freight leg is covered in our FOB vs DDP guide.

Yes — a split doesn't have to be planned at order time. When a deadline moves or one design falls behind, we check each design's production and QC status, ship what's finished — usually air for the urgent tranche, sea for the balance — and issue cartons, packing lists, and invoices per shipment so your receiving stays clean. Feasibility is per design: a piece mid-assembly can't jump the inspection bench, so the earlier you flag priorities, the more options exist. Who covers the incremental air cost is agreed in writing before anything flies.

Both. Every quote itemizes product, branding, and freight as separate lines, and on request we add carton count, per-carton dimensions, and gross weight — the three numbers your forwarder needs to price the lane. If you book freight yourself, we hand the packed cartons to your forwarder's Shenzhen agent or arrange factory pickup, and send the document set ahead of the cargo. Note that freight follows volume and weight, not piece count — large or bulky items carry more freight per unit, which is why we quote it per shipment under your chosen term (see our FOB vs DDP guide) rather than from a flat rate.

At dispatch you receive the carrier, the tracking or bill-of-lading number, and the ETA for your port or door. For sea shipments we pass along vessel updates — schedules do change mid-transit — and when a carrier page goes quiet, we pull the current milestone from the forwarder so you can still plan warehouse intake around a real arrival window. Large orders being collected by your own carrier get a ready-date confirmation and packing list before pickup is booked.

We accept T/T (bank transfer), PayPal, and Western Union; standard terms are 30% deposit before production and the 70% balance before shipment. Mahjong set orders run on a 40% deposit with the balance before shipment. Established clients can arrange flexible terms, and every transaction is documented with a formal invoice.

T/T bank transfer is the universal fallback — it works in every country we ship to and is the standard rail for B2B orders anyway. PayPal and Western Union cover most sample payments and smaller invoices, but availability varies by country and account type, so if a method fails on your side, say so and we confirm a working alternative against the same invoice rather than leaving you to retry. Every payment maps to a formal invoice, and we confirm receipt before the next production or shipping gate moves.

A PO starts commercial review, not cutting. The sequence is PO, then proforma invoice, then production scheduling once two gates close: the deposit is received and the final artwork or approved sample is signed off. Ready dates are confirmed per line item after those gates, so one design's open artwork doesn't hold the others hostage. If your procurement process needs an invoice or PO acknowledgment before any payment, tell us — the paperwork order is flexible even though the production gates aren't. The day-by-day picture of what happens next is in our production lead time guide.

No. Send reference photos, a sketch with dimensions, or one unit of a competing product — our engineering team produces the production drawings (and a 3D rendering for complex parts) for your approval before any acrylic is cut. Drawing preparation is part of the quoting process at no charge. We don't offer blank-page product design, but converting your reference into manufacturing-ready files is standard.

Vector files (AI, EPS, PDF, SVG) are ideal — they scale cleanly to any print size without losing quality. We accept raster formats (JPEG, PNG, TIFF) as reference but convert to vector before production-quality printing. If you only have a JPEG of your logo, vector conversion is part of our standard quote process at no extra charge for typical logos. Send whatever you have and we handle the file prep.

Yes. We stock 50+ standard acrylic colors, and custom Pantone matching adds a one-time $200–$300 fee per color, which repeats free on reorders. HEX codes are converted to a Pantone Coated reference first — a screen color has no physical standard to measure against — and you approve a physical swatch before production. The full workflow, including delta-E acceptance limits, is in our Pantone matching guide.

Yes — an NDA before any files move is a standard ask, and the paperwork runs in parallel with quoting so it costs no time. Your designs, drawings, artwork, and trademarks remain your property; we use them only to quote, sample, and manufacture your order, and we never show or resell a client's custom design. The formal language is in our terms of service — send your own agreement or request ours with the first inquiry.

Standard bulk packing — OPP bags, foam dividers, export cartons — is included in the unit price on every order. Retail-ready packaging (printed boxes, foam inserts, branded sleeves) adds a per-unit cost and is confirmed at the sample stage so bulk production uses the exact same materials and layout. On mahjong sets, custom packaging and accessory customization start at 250 sets; for other products, printed packaging is quoted per spec alongside the product itself.

Yes. We integrate LED strip lights, backlit panels, and edge-lit systems into acrylic display stands and cases. LED components are wired and assembled at our factory — your product ships ready to plug in. We've built LED-integrated displays for retail counters, cosmetics showcases, and trade show booths.

Yes — we fabricate from cast acrylic sheet (cutting, polishing, bonding, printing, engraving), so anything that requires molding or casting is outside scope. We don't do resin casting or embedments, deal toys, hand paint-fill decoration on game tiles (we engrave and UV print color into the recess instead — it wears better and stays consistent at OEM volume), or soft goods such as card binders (rigid graded-card display cases are what we build). An honest no up front beats a slow maybe — if your product is outside our scope, we say so in the first reply.

No. Deal toys and embedments are cast in resin around an object — a molding process we don't run. What we do build in solid acrylic: photo blocks, logo blocks, and stamp blocks, subsurface laser engraving inside the material, and functional embedded hardware such as magnets and LED modules.

No — PMMA deforms well below the 121°C of an autoclave cycle, so no acrylic product survives steam sterilization, whoever makes it. Acrylic lab racks and trays are built for room-temperature benchwork with wipe-down disinfection. If your application requires autoclaving, the right material is polycarbonate or polypropylene, not acrylic — and we'll say exactly that in the quote rather than overclaim.