Terms of Service

These Terms of Service (“Terms”) govern your use of wetopacrylic.com (the “Site”), including browsing product pages, submitting quote requests, ordering samples, and placing custom acrylic manufacturing orders with Wetop Craft International Co., Ltd., trading as Wetop Acrylic (“Wetop,” “we,” “our,” or “us”). Wetop is a B2B custom acrylic manufacturer based in Guangdong, China, serving business clients in 25+ countries. By using the Site or placing an order with us, you agree to these Terms. If you do not agree, please do not use the Site or place orders with us.

1. Agreement to Terms

The Site and our services are intended for business users only. By submitting an inquiry or placing an order, you represent that (a) you are at least 18 years old, (b) you are acting on behalf of a business, organization, or other legal entity, and (c) you have the authority to bind that entity to these Terms and to any resulting purchase contract. If you are acting on your own behalf, these Terms still apply to you personally.

2. Use of the Site

You may use the Site to browse our capabilities, read case studies, research products, and submit inquiries for custom manufacturing. You agree not to:

• Scrape, crawl, or bulk-download the Site beyond normal browsing and search-engine indexing;
• Copy, republish, or resell Site content (including product photography, case studies, and illustrations) without written permission;
• Reverse engineer Site features, bypass security controls, or attempt unauthorized access to any back-end systems or customer data;
• Submit false information, impersonate another company, or use the Site to extract competitive intelligence for a competing manufacturer;
• Use the Site in a way that violates any applicable law, export control, sanctions regime, or third-party right.

3. Quotes, Orders, and Custom Manufacturing

Wetop produces custom acrylic products to your specifications. Because every project is custom, the following process governs our commercial relationship:

Quotes. Quotations we send you are non-binding and for information only. A binding contract is formed only upon our written order confirmation or pro-forma invoice, countersigned, email-confirmed, or paid by you. Quotes are typically valid for 30 days from issue unless stated otherwise, and are based on the specifications, drawings, and target quantity you provide. Material-market, currency, or freight changes may lead to updated pricing after that period.

Minimum Order Quantity (MOQ). Our standard MOQ is 50 pieces per SKU. Smaller quantities may be accepted at our discretion, typically at higher unit pricing.

Samples. Sample lead time is typically 3–5 business days after artwork and specifications are finalized; production lead time is typically 15–20 business days after the deposit is received and all artwork is approved. Samples are billable unless otherwise agreed. An approved sample (physical or digital photo confirmation) serves as the quality reference for production, subject to normal commercial tolerances for dimensions, color, and polish.

Specifications & artwork approval. You are responsible for reviewing and approving technical drawings, dimensions, color references, printing files, and packaging artwork before production starts. Once you approve, production proceeds against the approved files. Changes requested after production has started may result in additional costs and delays.

Payment terms. Unless otherwise agreed in writing, orders are paid 30% deposit upon order confirmation and 70% balance against shipment documents (before dispatch, or before release of goods). Established clients may be offered alternative terms on a case-by-case basis. All payments are in USD unless otherwise stated. The customer bears all bank fees on the sender side and any intermediary-bank charges; Wetop bears the fees of its own receiving bank.

Cancellation. Orders can be cancelled before production starts, subject to a refund of the deposit less any material, tooling, or design costs already incurred. Once production has started, deposits are non-refundable, and goods already produced must be paid for in full.

4. Intellectual Property

All content on the Site — including text, product photography, diagrams, case studies, illustrations, logos, and the overall design and compilation — is owned by Wetop Acrylic or our licensors and is protected by copyright and other intellectual property laws. You may view and print Site content for internal, non-commercial evaluation purposes only. Any other use requires our prior written consent.

Your own designs, drawings, specifications, artwork, trademarks, and brand assets that you submit to us (“Customer IP”) remain your property. By submitting Customer IP to us, you grant Wetop a limited, non-exclusive license to use it solely to prepare quotes, produce samples, manufacture the agreed products, retain for quality control and warranty records, defend against related claims, and fulfill related packaging, shipping, and compliance obligations.

Case studies and portfolio. We may reference completed projects in our marketing materials and case studies, including anonymized photographs of the finished product. We will not disclose your company name, logo, or confidential details in public case studies without your prior consent. If you require strict confidentiality, tell us in writing before production and we will treat the project as fully confidential.

5. Customer-Submitted Designs and IP Warranties

By submitting Customer IP, you represent and warrant that (a) you own the IP or have all necessary rights and licenses to use it for the purpose of having products manufactured by us, and (b) our use of your Customer IP as directed by you will not infringe the intellectual property, privacy, publicity, or other rights of any third party. You agree to indemnify and hold Wetop harmless from any third-party claim, loss, damage, or legal cost arising from a breach of these warranties or from the content of Customer IP.

6. Product Warranties and Defect Remediation

Wetop’s factory is ISO 9001 certified, and every order undergoes 100% visual inspection before shipment. We warrant that products will materially conform to the specifications and approved physical sample for the order. Inevitable minor variation in dimensions, color, polish, and printing within commercial tolerance is not a defect.

Commercial tolerances. Unless stricter tolerances are agreed in writing at the order stage, the following are considered normal and non-defective: dimensional variance within ±0.5 mm for parts under 300 mm and ±1% for larger parts; color variance up to ΔE ≤ 3 versus the approved Pantone reference or approved physical sample; minor polish, edge, and print variation consistent with the approved sample. The approved physical sample, not on-screen photos, is the authoritative color and finish reference.

Defect claims. Visible defects must be notified in writing at inquiry@wetopacrylic.com within 14 calendar days of receiving the goods. Hidden defects (not reasonably discoverable on inspection) must be notified within 14 days of discovery and in no event later than 6 months from delivery. Each claim must include (a) your order or PO number, (b) clear photographs or video of the defective pieces, (c) a description of the defect, and (d) the affected quantity. For confirmed manufacturing defects, our remedy at our option is to rework, replace, or credit the affected pieces in the next order or shipment.

Exclusions. This warranty does not cover: damage in transit (see Section 7), damage from misuse, outdoor exposure beyond the material’s design limits, alteration after delivery, third-party assembly or installation, normal wear and tear, or any performance claim for an end-use application that was not specified in your order.

7. Shipping, Delivery, and Risk of Loss

Our default shipping term is FOB Shenzhen. Ex-Works, CIF, and DDP terms are available on request and will be confirmed in the order. Incoterms 2020 apply unless otherwise agreed.

Title and risk of loss pass to the buyer at the point specified by the agreed Incoterm (for example, when goods are loaded on board the vessel under FOB). After that point, loss or damage in transit is subject to the freight forwarder’s and insurer’s terms, and any claim must be pursued against the carrier or insurer. We will provide documents (packing list, commercial invoice, B/L or AWB, certificate of origin, SGS/ROHS documents where applicable) to support customs clearance.

The buyer is responsible for import duties, VAT/GST, customs clearance, and any destination-country compliance (labeling, end-use, product safety, etc.), unless DDP has been agreed.

Sanctions & export controls. You represent and warrant that neither you, your affiliates, nor the ultimate end-users of the goods are listed on, owned or controlled by any party on, any applicable sanctions list (including the U.S. OFAC SDN List, EU consolidated list, UK OFSI list, or UN sanctions lists), and that you will not re-export, sell, or divert the goods to a sanctioned country, party, or end-use prohibited by applicable export controls. We reserve the right to refuse, delay, or cancel any order that, in our reasonable judgment, would violate applicable sanctions or export-control laws, without liability.

Delivery dates. Lead times quoted are estimates based on normal factory capacity and logistics conditions. We will make reasonable efforts to meet agreed delivery dates, but we are not liable for delays caused by events outside our control, including (but not limited to) customer delays in artwork approval or payment, material shortages, power outages, port congestion, customs inspections, strikes, severe weather, pandemic measures, or other force-majeure events.

8. Disclaimers

The Site and its content are provided “as is” and “as available.” We strive to keep product information, photographs, and case studies accurate, but we do not warrant that Site content is complete, current, or error-free. Product photos are representative; actual color and finish may vary slightly depending on material batch, monitor calibration, and lighting. Final product specifications are those confirmed in the order and approved sample, not those shown on the Site.

To the maximum extent permitted by law, we disclaim all implied warranties (including merchantability, fitness for a particular purpose, and non-infringement) in respect of the Site. Our manufacturing quality commitments are set out in Section 6 and take precedence over this general disclaimer for products we supply.

9. Limitation of Liability

To the maximum extent permitted by law, Wetop’s total cumulative liability arising out of or related to any order, the Site, or these Terms is limited to the invoice value actually paid by the customer for the specific order giving rise to the claim. We are not liable for any indirect, incidental, consequential, special, exemplary, or punitive damages — including lost profits, lost revenue, lost sales, loss of goodwill, business interruption, or end-customer claims — even if we have been advised of the possibility of such damages.

Nothing in these Terms limits any liability that cannot be limited by applicable law (for example, liability for fraud or willful misconduct).

10. Indemnification

You agree to defend, indemnify, and hold harmless Wetop Acrylic and its directors, employees, and agents from any claim, demand, loss, damage, or expense (including reasonable legal fees) arising out of: (a) Customer IP or specifications you provide; (b) your use of the delivered products in any specific end-use application, including regulated, safety-critical, food-contact, medical, or outdoor applications that were not specified and agreed in writing; (c) your violation of these Terms; or (d) your violation of any applicable law or third-party right.

11. Governing Law and Dispute Resolution

These Terms and any order formed under them are governed by the laws of the Hong Kong Special Administrative Region, without reference to conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

The parties will first attempt to resolve any dispute amicably through good-faith discussion. If the dispute cannot be resolved within 30 days, it will be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under its rules in force at the time the notice of arbitration is submitted. The seat of arbitration is Hong Kong, the tribunal consists of one arbitrator, and the language of the arbitration is English. The arbitral award is final and binding on both parties.

12. General

Entire agreement. These Terms, together with the written order confirmation or pro-forma invoice for a specific order and any documents expressly incorporated by reference, constitute the entire agreement between the parties with respect to that order and supersede all prior discussions, representations, and communications. No oral statement or side agreement is binding unless confirmed in writing by Wetop.

Severability. If any provision of these Terms is held invalid or unenforceable under applicable law, that provision will be modified to the minimum extent necessary to make it enforceable, or, if not possible, severed. The remaining provisions remain in full force and effect.

Assignment. You may not assign or transfer these Terms, any order, or any rights or obligations under them without our prior written consent. We may assign or transfer our rights and obligations to an affiliate or successor in connection with a reorganization, merger, or sale of assets.

Notices. Notices under these Terms must be given in writing and are effective when delivered to the other party’s email address on record (for Wetop: inquiry@wetopacrylic.com) or to the postal address in the order confirmation.

Waiver. A failure or delay by either party to enforce any provision of these Terms is not a waiver of that provision or of the right to enforce it later. Any waiver must be in writing to be effective.

No third-party beneficiaries. These Terms do not create any rights in favor of any person or entity other than the parties.

13. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, practices, or applicable law. When we make material changes, we will update the “Last updated” date at the top of this page. For an order already confirmed, the Terms in effect at the time of order confirmation will govern that order. Continued use of the Site or placing a new order after an update constitutes acceptance of the revised Terms.

14. Contact

For questions about these Terms, a specific quote, or a specific order, please contact us at inquiry@wetopacrylic.com. We typically reply within one business day.

Wetop Craft International Co., Ltd. (trading as Wetop Acrylic)
Manufacturing: 4/F, Block 5, Longyingfa Industrial Zone, Kengzi Town, Pingshan District, Shenzhen, Guangdong, China
Administration: 22 Shangfeng Road, Qingxi Town, Dongguan 523651, Guangdong, China
Email: inquiry@wetopacrylic.com